PRIVACY POLICIES
This Privacy Policy ("Policy") outlines how Pack Trick Pulls collects, uses, and protects the personal information of users ("Users") of our website and services. By accessing or using our website, you agree to the collection and use of your personal information as described in this Policy. Please read this Policy carefully before proceeding.
1. Information We Collect
We may collect personal information from Users in various ways, including when they register on our website, place an order, subscribe to our newsletter, or interact with our website or services. The types of personal information we may collect include:
- Contact information (such as name, email address, mailing address, and phone number)
- Payment information (such as credit card details or other payment method information)
- User preferences and interests
- Transaction history and order details
- Communication preferences
2. Use of Information
We may use the personal information we collect for various purposes, including:
- To process and fulfill orders
- To provide customer support and respond to inquiries
- To personalize the user experience and improve our website and services
- To send periodic emails or newsletters
- To administer contests, promotions, surveys, or other site features
- To comply with legal obligations or enforce our policies
3. Protection of Information
We implement a variety of security measures to protect the personal information we collect. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. Users are responsible for maintaining the confidentiality of their account information, including their username and password.
4. Sharing of Information
We do not sell, trade, or rent Users' personal information to third parties. We may share personal information with trusted third-party service providers who assist us in operating our website or conducting our business, as long as they agree to keep the information confidential. We may also disclose personal information when required by law or to protect our rights, property, or safety.
5. Cookies
Our website may use "cookies" to enhance the user experience. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. However, some parts of our website may not function properly without cookies.
6. Third-Party Websites
Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for the content or practices of these websites. Users should review the privacy policies of these third-party websites before providing any personal information.
7. Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.
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8. Changes to Privacy Policy
We reserve the right to modify or replace this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website or services after any such changes constitutes your acceptance of the modified Privacy Policy.
If you have any questions or concerns regarding this Privacy Policy, please contact us at barkley@packtrickcards.com.
Last updated: Dec. 16, 2023
REFUND POLICIES
This Refund Policy ("Policy") outlines the refund and return practices of Pack Trick Pulls. By making a purchase with us, you agree to comply with this Policy. Please read this Policy carefully before proceeding.
1. Returns and Refunds
We strive to provide high-quality trading cards and ensure customer satisfaction. If you are not completely satisfied with your purchase, you may be eligible for a return and refund under the following conditions:
- Damaged or Defective Items: If you receive a trading card that is damaged or defective, please contact us within 5 days of receiving your order. We may request photos or other evidence of the damage or defect. If the damage or defect is confirmed, we will provide a full refund or replacement, including any shipping costs.
- Incorrect Items: If you receive an incorrect trading card, please contact us within 5 days of receiving your order. We may request photos or other evidence of the incorrect item. If the error is confirmed, we will provide a full refund or replacement, including any shipping costs.
2. Return Process
To initiate a return, please contact our customer support team at barkley@packtrickcards.com. Please provide your order number, a description of the issue, and any supporting evidence, such as photos. Our customer support team will guide you through the return process and provide instructions for returning the item.
3. Eligibility and Conditions
To be eligible for a return and refund, the following conditions must be met:
- The return request must be made within [X] days of receiving the order.
- The trading card must be in its original condition, unopened, and unused.
- The trading card must be returned in its original packaging, including any accessories or promotional materials.
- The return must be accompanied by the original proof of purchase, such as the order confirmation or receipt.
4. Non-Refundable Items
Certain items are non-refundable and cannot be returned, including:
- Trading cards that have been opened or used.
- Trading cards that have been damaged due to mishandling or improper storage.
- Trading cards that have been altered or modified in any way.
5. Refund Process
Once we receive and inspect the returned item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please note that it may take some time for the refund to be processed and reflected in your account.
6. Shipping Costs
Unless the return is due to a damaged or defective item or an incorrect item, the shipping costs for returning the item will be the responsibility of the customer. We recommend using a trackable shipping service and purchasing shipping insurance for the returned item, as we cannot guarantee that we will receive the returned item.
7. Changes to Refund Policy
We reserve the right to modify or replace this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website or services after any such changes constitutes your acceptance of the modified Refund Policy.
If you have any questions or concerns regarding this Refund Policy, please contact us at barkley@packtrickcards.com.
Last updated: Dec. 16, 2023​